rady-ai - Slow respond time/timeouts on web – Incident details

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Slow respond time/timeouts on web

ResolvedMajor outage24 hours 14 minutes

Affected

Rady AI Chat & APP

Major outage from 12:26 AM to 12:27 AM, Operational from 12:27 AM to 12:52 AM, Partial outage from 12:52 AM to 2:02 AM, Major outage from 2:02 AM to 12:01 AM, Partial outage from 12:01 AM to 12:40 AM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • IdentifiedUTC

    We've provided our hosting provider with detailed network diagnostics confirming the packet loss on their infrastructure, and they are now actively investigating on their end. We do not yet have a confirmed resolution time. You may continue to experience intermittent delays or failed requests on Chat, Image Generator, and API until this is resolved. We'll post another update as soon as we hear back from our provider or see improvement on our end.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC

    We have received complaints from users reporting increased response times. The p99 latency is currently at 32 seconds.