rady-ai Status - Incident history https://rady-ai.instatus.com rady-ai Sun, 13 Sep 2026 08:00:00 +0000 Updating infrastructure Type: Maintenance Affected Components: Rady Dispatch & Sandboxs, Rady AI API, Rady AI Chat & APP Sep 13, 02:51:15 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Sep 13, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Affected Components: , ,

<p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>02:51:15</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Sep <var data-var='date'> 13</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 13 Sep 2026 08:00:00 +0000 https://rady-ai.instatus.com/maintenance/cmtz7w88s02cy1nqp1lhiaa22 https://rady-ai.instatus.com/maintenance/cmtz7w88s02cy1nqp1lhiaa22 Service Disruption — Hosting Provider Incident Type: Incident Duration: 8 hours and 20 minutes Affected Components: Rady AI Chat & APP, Rady AI API Aug 13, 16:21:37 GMT+0 - Identified - Rady AI is currently unavailable due to an emergency datacenter incident affecting our hosting provider. This involves a power outage and network disruption on their end — all your data and chats are safe and untouched. We're monitoring the situation closely and will restore service as soon as our provider resolves the incident. No action is needed from you. Aug 14, 00:41:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 20 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 13</var>, <var data-var='time'>16:21:37</var> GMT+0</small><br><strong>Identified</strong> - Rady AI is currently unavailable due to an emergency datacenter incident affecting our hosting provider. This involves a power outage and network disruption on their end — all your data and chats are safe and untouched. We're monitoring the situation closely and will restore service as soon as our provider resolves the incident. No action is needed from you..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>00:41:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 13 Aug 2026 16:21:37 +0000 https://rady-ai.instatus.com/incident/cmsrq6zae00yf0kpmvt5tjkpa https://rady-ai.instatus.com/incident/cmsrq6zae00yf0kpmvt5tjkpa Slow load speed Type: Incident Duration: 11 hours and 48 minutes Affected Components: Rady AI Chat & APP, Rady AI API Jul 15, 20:53:34 GMT+0 - Identified - We've identified the root cause of the intermittent slowness and timeouts affecting chat, image generation, and API responses. Our investigation traced the issue to significant packet loss on our hosting provider's network infrastructure, causing some requests to hang or time out before completing. We've opened a ticket with our hosting provider and are awaiting confirmation that the issue has been resolved on their end. In the meantime, you may continue to experience intermittent delays or failed requests. We apologize for the disruption and will post updates as we have them. Jul 15, 21:37:42 GMT+0 - Identified - We've provided our hosting provider with detailed network diagnostics confirming the packet loss on their infrastructure, and they are now actively investigating on their end. We do not yet have a confirmed resolution time. You may continue to experience intermittent delays or failed requests on Chat, Image Generator, and API until this is resolved. We'll post another update as soon as we hear back from our provider or see improvement on our end. Jul 16, 07:22:31 GMT+0 - Monitoring - Our hosting provider has implemented a fix and are currently monitoring the result. Jul 16, 08:38:00 GMT+0 - Resolved - This incident has been resolved. Jul 15, 22:05:27 GMT+0 - Identified - Our team and our hosting provider's technical team are actively working together to resolve this issue. Our provider has been granted limited secure access to investigate the underlying network infrastructure directly. In the meantime, access to Rady AI is restricted while we work through this. We understand this is disruptive and appreciate your patience. We'll post an update as soon as we have a resolution or further information. Jul 15, 20:50:16 GMT+0 - Investigating - We are currently investigating the speed issue... Type: Incident

Duration: 11 hours and 48 minutes

Affected Components: ,

<p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>20:53:34</var> GMT+0</small><br><strong>Identified</strong> - We've identified the root cause of the intermittent slowness and timeouts affecting chat, image generation, and API responses. Our investigation traced the issue to significant packet loss on our hosting provider's network infrastructure, causing some requests to hang or time out before completing. We've opened a ticket with our hosting provider and are awaiting confirmation that the issue has been resolved on their end. In the meantime, you may continue to experience intermittent delays or failed requests. We apologize for the disruption and will post updates as we have them..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>21:37:42</var> GMT+0</small><br><strong>Identified</strong> - We've provided our hosting provider with detailed network diagnostics confirming the packet loss on their infrastructure, and they are now actively investigating on their end. We do not yet have a confirmed resolution time. You may continue to experience intermittent delays or failed requests on Chat, Image Generator, and API until this is resolved. We'll post another update as soon as we hear back from our provider or see improvement on our end..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>07:22:31</var> GMT+0</small><br><strong>Monitoring</strong> - Our hosting provider has implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>08:38:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>22:05:27</var> GMT+0</small><br><strong>Identified</strong> - Our team and our hosting provider's technical team are actively working together to resolve this issue. Our provider has been granted limited secure access to investigate the underlying network infrastructure directly. In the meantime, access to Rady AI is restricted while we work through this. We understand this is disruptive and appreciate your patience. We'll post an update as soon as we have a resolution or further information..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>20:50:16</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating the speed issue....</p> ]]> Wed, 15 Jul 2026 20:50:16 +0000 https://rady-ai.instatus.com/incident/cmrmk0rjf034d1bpjx1s975ce https://rady-ai.instatus.com/incident/cmrmk0rjf034d1bpjx1s975ce Investigating Type: Incident Duration: 15 days, 4 hours and 36 minutes Jun 26, 07:18:05 GMT+0 - Identified - Due to technical issues on our end, image generation wouldn't be available for a few days. Thanks for your understanding. Jun 25, 19:50:45 GMT+0 - Investigating - We are currently investigating this incident. Jul 11, 00:27:04 GMT+0 - Resolved - Over the last 18 days, our image generation service has been unavailable while our infrastructure team completed a comprehensive system migration. We sincerely appreciate your patience during this extended downtime as we worked behind the scenes to replace our legacy architecture. Type: Incident

Duration: 15 days, 4 hours and 36 minutes

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>07:18:05</var> GMT+0</small><br><strong>Identified</strong> - Due to technical issues on our end, image generation wouldn't be available for a few days. Thanks for your understanding..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>19:50:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>00:27:04</var> GMT+0</small><br><strong>Resolved</strong> - Over the last 18 days, our image generation service has been unavailable while our infrastructure team completed a comprehensive system migration. We sincerely appreciate your patience during this extended downtime as we worked behind the scenes to replace our legacy architecture..</p> ]]> Thu, 25 Jun 2026 19:50:45 +0000 https://rady-ai.instatus.com/incident/cmqtx362300532jmiyxzwmsa3 https://rady-ai.instatus.com/incident/cmqtx362300532jmiyxzwmsa3 Chat & APP Outage Type: Incident Duration: 8 hours and 3 minutes Affected Components: Rady AI Chat & APP Jun 7, 04:47:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 7, 02:20:18 GMT+0 - Investigating - We are currently investigating this incident. Jun 7, 10:12:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 7, 10:23:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>04:47:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>02:20:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:12:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:23:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 7 Jun 2026 02:20:18 +0000 https://rady-ai.instatus.com/incident/cmq35myb10081p3mavy6uxg95 https://rady-ai.instatus.com/incident/cmq35myb10081p3mavy6uxg95 Image Generation degraded Type: Incident Duration: 15 hours and 43 minutes May 22, 21:20:32 GMT+0 - Identified - Our image generation servers are currently experiencing high load. Generation may be slow or temporarily unavailable. We're working to resolve this and expect full service to resume within a few days. May 23, 13:03:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 43 minutes

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>21:20:32</var> GMT+0</small><br><strong>Identified</strong> - Our image generation servers are currently experiencing high load. Generation may be slow or temporarily unavailable. We're working to resolve this and expect full service to resume within a few days. .</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>13:03:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 May 2026 21:20:32 +0000 https://rady-ai.instatus.com/incident/cmphfblzn00nsqlu5cuox2xlr https://rady-ai.instatus.com/incident/cmphfblzn00nsqlu5cuox2xlr Security update Type: Maintenance Duration: 5 minutes Affected Components: Rady AI Chat & APP, Rady AI API May 8, 21:04:00 GMT+0 - Identified - We're now performing the update to our servers. May 8, 21:04:00 GMT+0 - Identified - We're now performing the update to our servers. May 8, 21:08:43 GMT+0 - Completed - Security update has completed successfully. Type: Maintenance

Duration: 5 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:04:00</var> GMT+0</small><br><strong>Identified</strong> - We're now performing the update to our servers..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:04:00</var> GMT+0</small><br><strong>Identified</strong> - We're now performing the update to our servers..</p> <p><small>May <var data-var='date'> 8</var>, <var data-var='time'>21:08:43</var> GMT+0</small><br><strong>Completed</strong> - Security update has completed successfully..</p> ]]> Fri, 8 May 2026 21:04:00 +0000 https://rady-ai.instatus.com/maintenance/cmoxekgoj00vgpscg9ss8vqyn https://rady-ai.instatus.com/maintenance/cmoxekgoj00vgpscg9ss8vqyn Login flow security Type: Maintenance Duration: 2 hours Affected Components: Rady AI API, Rady AI Chat & APP Apr 9, 01:12:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 9, 01:12:01 GMT+0 - Identified - Maintenance is now in progress Apr 9, 03:12:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>01:12:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>01:12:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>03:12:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 9 Apr 2026 01:12:00 +0000 https://rady-ai.instatus.com/maintenance/cmnqs7krh05cm14arsv3d5gbn https://rady-ai.instatus.com/maintenance/cmnqs7krh05cm14arsv3d5gbn Server Power Outage Type: Incident Duration: 4 hours and 21 minutes Apr 7, 07:47:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 7, 09:56:00 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Apr 7, 10:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 7, 12:08:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 21 minutes

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>07:47:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>09:56:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>10:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>12:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 7 Apr 2026 07:47:00 +0000 https://rady-ai.instatus.com/incident/cmnp6q17k0m45wyyoap7bak0w https://rady-ai.instatus.com/incident/cmnp6q17k0m45wyyoap7bak0w Unresposive Chat Type: Incident Duration: 25 minutes Affected Components: Rady AI Chat & APP Mar 31, 13:43:40 GMT+0 - Investigating - We are currently investigating this incident. Mar 31, 13:59:21 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Mar 31, 14:00:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 31, 14:08:58 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>13:43:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>13:59:21</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>14:00:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>14:08:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 31 Mar 2026 13:43:40 +0000 https://rady-ai.instatus.com/incident/cmneo3u240i9izmjxyddd0dk8 https://rady-ai.instatus.com/incident/cmneo3u240i9izmjxyddd0dk8 Issue with AI Chat & API Type: Incident Duration: 14 hours and 36 minutes Affected Components: Rady AI Chat & APP, Rady AI API Mar 29, 12:32:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 29, 13:47:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Mar 30, 02:17:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 30, 03:08:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 hours and 36 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>12:32:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 29</var>, <var data-var='time'>13:47:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>02:17:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 30</var>, <var data-var='time'>03:08:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 29 Mar 2026 12:32:00 +0000 https://rady-ai.instatus.com/incident/cmneo8baq0fgiqlddk19sp34n https://rady-ai.instatus.com/incident/cmneo8baq0fgiqlddk19sp34n