tag:rady-ai.instatus.com,2005:/history rady-ai Status - Incident history 2026-09-13T08:00:00.000+00:00 rady-ai tag:rady-ai.instatus.com,2005:Maintenance/cmtz7w88s02cy1nqp1lhiaa22 2026-09-13T08:00:00.000+00:00 2026-09-13T02:51:15.506+00:00 Updating infrastructure Type: Maintenance

Affected Components: Rady Dispatch & Sandboxs, Rady AI API, Rady AI Chat & APP

Sep 13, 02:51:15 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Sep 13, 08:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:rady-ai.instatus.com,2005:Incident/cmsrq6zae00yf0kpmvt5tjkpa 2026-08-13T16:21:37.912+00:00 2026-08-13T16:21:37.912+00:00 Service Disruption — Hosting Provider Incident Type: Incident

Duration: 8 hours and 20 minutes

Affected Components: Rady AI Chat & APP, Rady AI API

Aug 13, 16:21:37 GMT+0
Identified - Rady AI is currently unavailable due to an emergency datacenter incident affecting our hosting provider. This involves a power outage and network disruption on their end — all your data and chats are safe and untouched. We're monitoring the situation closely and will restore service as soon as our provider resolves the incident. No action is needed from you..

Aug 14, 00:41:39 GMT+0
Resolved - This incident has been resolved..

]]> tag:rady-ai.instatus.com,2005:Incident/cmrmk0rjf034d1bpjx1s975ce 2026-07-15T20:50:16.681+00:00 2026-07-15T20:53:34.804+00:00 Slow load speed Type: Incident

Duration: 11 hours and 48 minutes

Affected Components: Rady AI Chat & APP, Rady AI API

Jul 15, 20:53:34 GMT+0
Identified - We've identified the root cause of the intermittent slowness and timeouts affecting chat, image generation, and API responses. Our investigation traced the issue to significant packet loss on our hosting provider's network infrastructure, causing some requests to hang or time out before completing. We've opened a ticket with our hosting provider and are awaiting confirmation that the issue has been resolved on their end. In the meantime, you may continue to experience intermittent delays or failed requests. We apologize for the disruption and will post updates as we have them..

Jul 15, 21:37:42 GMT+0
Identified - We've provided our hosting provider with detailed network diagnostics confirming the packet loss on their infrastructure, and they are now actively investigating on their end. We do not yet have a confirmed resolution time. You may continue to experience intermittent delays or failed requests on Chat, Image Generator, and API until this is resolved. We'll post another update as soon as we hear back from our provider or see improvement on our end..

Jul 16, 07:22:31 GMT+0
Monitoring - Our hosting provider has implemented a fix and are currently monitoring the result..

Jul 16, 08:38:00 GMT+0
Resolved - This incident has been resolved..

Jul 15, 22:05:27 GMT+0
Identified - Our team and our hosting provider's technical team are actively working together to resolve this issue. Our provider has been granted limited secure access to investigate the underlying network infrastructure directly. In the meantime, access to Rady AI is restricted while we work through this. We understand this is disruptive and appreciate your patience. We'll post an update as soon as we have a resolution or further information..

Jul 15, 20:50:16 GMT+0
Investigating - We are currently investigating the speed issue....

]]> tag:rady-ai.instatus.com,2005:Incident/cmqtx362300532jmiyxzwmsa3 2026-06-25T19:50:45.688+00:00 2026-06-26T07:18:05.455+00:00 Investigating Type: Incident

Duration: 15 days, 4 hours and 36 minutes

Jun 26, 07:18:05 GMT+0
Identified - Due to technical issues on our end, image generation wouldn't be available for a few days. Thanks for your understanding..

Jun 25, 19:50:45 GMT+0
Investigating - We are currently investigating this incident..

Jul 11, 00:27:04 GMT+0
Resolved - Over the last 18 days, our image generation service has been unavailable while our infrastructure team completed a comprehensive system migration. We sincerely appreciate your patience during this extended downtime as we worked behind the scenes to replace our legacy architecture..

]]> tag:rady-ai.instatus.com,2005:Incident/cmq35myb10081p3mavy6uxg95 2026-06-07T02:20:18.540+00:00 2026-06-07T04:47:00.000+00:00 Chat & APP Outage Type: Incident

Duration: 8 hours and 3 minutes

Affected Components: Rady AI Chat & APP

Jun 7, 04:47:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 7, 02:20:18 GMT+0
Investigating - We are currently investigating this incident..

Jun 7, 10:12:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 7, 10:23:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:rady-ai.instatus.com,2005:Incident/cmphfblzn00nsqlu5cuox2xlr 2026-05-22T21:20:32.845+00:00 2026-05-22T21:20:32.845+00:00 Image Generation degraded Type: Incident

Duration: 15 hours and 43 minutes

May 22, 21:20:32 GMT+0
Identified - Our image generation servers are currently experiencing high load. Generation may be slow or temporarily unavailable. We're working to resolve this and expect full service to resume within a few days. .

May 23, 13:03:05 GMT+0
Resolved - This incident has been resolved..

]]> tag:rady-ai.instatus.com,2005:Maintenance/cmoxekgoj00vgpscg9ss8vqyn 2026-05-08T21:04:00.000+00:00 2026-05-08T21:04:00.000+00:00 Security update Type: Maintenance

Duration: 5 minutes

Affected Components: Rady AI Chat & APP, Rady AI API

May 8, 21:04:00 GMT+0
Identified - We're now performing the update to our servers..

May 8, 21:04:00 GMT+0
Identified - We're now performing the update to our servers..

May 8, 21:08:43 GMT+0
Completed - Security update has completed successfully..

]]> tag:rady-ai.instatus.com,2005:Maintenance/cmnqs7krh05cm14arsv3d5gbn 2026-04-09T01:12:00.000+00:00 2026-04-09T01:12:00.000+00:00 Login flow security Type: Maintenance

Duration: 2 hours

Affected Components: Rady AI API, Rady AI Chat & APP

Apr 9, 01:12:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 9, 01:12:01 GMT+0
Identified - Maintenance is now in progress.

Apr 9, 03:12:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:rady-ai.instatus.com,2005:Incident/cmnp6q17k0m45wyyoap7bak0w 2026-04-07T07:47:00.000+00:00 2026-04-07T07:47:00.000+00:00 Server Power Outage Type: Incident

Duration: 4 hours and 21 minutes

Apr 7, 07:47:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 7, 09:56:00 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Apr 7, 10:20:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 7, 12:08:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:rady-ai.instatus.com,2005:Incident/cmneo3u240i9izmjxyddd0dk8 2026-03-31T13:43:40.127+00:00 2026-03-31T13:43:40.127+00:00 Unresposive Chat Type: Incident

Duration: 25 minutes

Affected Components: Rady AI Chat & APP

Mar 31, 13:43:40 GMT+0
Investigating - We are currently investigating this incident..

Mar 31, 13:59:21 GMT+0
Identified - The issue has been identified and a fix is being implemented..

Mar 31, 14:00:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 31, 14:08:58 GMT+0
Resolved - This incident has been resolved..

]]> tag:rady-ai.instatus.com,2005:Incident/cmneo8baq0fgiqlddk19sp34n 2026-03-29T12:32:00.000+00:00 2026-03-29T12:32:00.000+00:00 Issue with AI Chat & API Type: Incident

Duration: 14 hours and 36 minutes

Affected Components: Rady AI Chat & APP, Rady AI API

Mar 29, 12:32:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 29, 13:47:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 30, 02:17:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 30, 03:08:00 GMT+0
Resolved - This incident has been resolved..

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